Our highly trained, customer-focused experts work to understand your business and customize every reversal before sending it to your bank. Our tools and processes help you recover the lost revenue you deserve. And, we provide the analytics to prove it.
Many of your chargebacks could have been avoided if you were listening. For companies sensitive to high chargeback rates, we use industry standard services to detect potential fraud and then process refunds on your behalf.
Relationships
Relationships are everything. We take the time necessary to understand your business and the people running it. This partnership gives us more credibility with your processor while teaching you solid best practice techniques. We not only help recover today's lost revenue but also show you how to avoid chargeback risk in today's rapidly changing marketplace.
Technology
By first understanding how you process chargebacks today, we can automate the manual, labor-intensive steps without giving up the customized responses you need to win your reversal. Our rules-based technology give our chargeback analysts greater leverage with the IT systems necessary for effective processing. This patented technology provides our clients with higher win-back rates, better efficiency, and fewer mistakes.
Founders
Steve Fulling and Phil Windley developed one of the first eCommerce websites in 1994 and built First Data Corp's first Internet payment gateway in 1997. David Hunt and Mike Williams have an extensive background with legal and business operations in dealing with card-not-present, merchant processing, and fraud prevention. We have the knowledge, drive, and partnerships necessary to navigate this costly and frustrating part of online merchant processing.
