Intelligent, End-to-End Fraud Protection
ChargebackOps manages the full chargeback lifecycle for Fortune 500 ecommerce companies, from blocking fraudulent orders before they ship, to fighting disputes and recovering revenue, to auditing your in-house process. Every service is delivered by dedicated human analysts who know your business.
Chargeback Management
Our chargeback management service is uniquely designed for Fortune-500 ecommerce companies that prioritize the lifetime value of their customers and their brand. Using a hands-on, collaborative approach, our analysts investigate and respond to each chargeback case, optimized for your desired handling of all types of fraud. Our chargeback analysts act as an extension of your internal fraud team, sharing the intelligence we gather to help you identify problematic fraud trends. We handle 100% of the chargeback response process and give you the analytics to track and report progress.
Benefits of this service:
- Dedicated Account Analyst
- Customized Case Handling
- Processor Quality Audits
- Customized Reporting
- Fraud Trend Intelligence
- No Integration Necessary
Order Screening & Review
ChargebackOps provides the most cost-effective multi-platform order review service for ecommerce and BOPIS programs available on the market today. Our unique service combines human intelligence with robust tools through a custom-built application to provide our analysts with better fraud insights for fast, reliable, and effective decisions. We review and cross-reference over 30 data points to provide a better than 90% conversion rate. And because we do not use queue-based systems, our seasoned analysts understand your company and your brand, helping you deliver a superior customer experience. Our expert team becomes an extension of your internal fraud and customer service teams, helping you exceed your fraud prevention goals at the best possible price.
Benefits of this service:
- Client Assigned Screeners
- Comprehensive Fraud Tools
- Integrated Data Points
- Competitive SLAs
- Audit and Quality Reviews
- Strong ROI
Fraud Strategy Audit & Review
ChargebackOps also offers an on-site consulting option. This is for companies that want to manage their chargebacks in-house and need help implementing best practices. We perform a strategy audit that starts with analyzing 12 months of historical chargebacks and your current response/dispute process. We use this information to design better “compelling evidence” templates and make tool recommendations. This audit is ideal for anyone who has been assigned this responsibility without much understanding of how to successfully respond to chargebacks and retrieval requests.
Benefits of this service:
- Review and Audit
- Custom Templates
- Fraud Strategy Review
- Fraud Tool Review
- Strong ROI